Welcome to FLO Lagos. These Terms of Service govern your use of our website and any reservation request you submit through it. By using this website or submitting a reservation request, you agree to be bound by these terms.

1. Reservations

FLO Lagos accepts reservation requests through the form on this website. A submitted form is a request, not a confirmed booking. Your table is confirmed only when you receive a confirmation from our team by email or telephone.

• Reservations are held for 15 minutes past the stated seating time. Tables not occupied by then may be released.
• For parties of nine or more, and for any request involving the private dining room, our events team will contact you directly to plan the details.
• We request a valid telephone number or email address at the time of booking so that we can reach you if plans change.

Cancellations and changes

Please tell us as early as possible if you need to cancel or move your booking. Cancellations and late changes free your table for guests on the waiting list, and repeated late cancellations may affect how we allocate tables in future.

• Cancellations of more than 24 hours in advance incur no charge.
• Cancellations within 24 hours, or a party that does not arrive, may incur a no-show fee of ₦25,000 per person, at our discretion.
• Tables are held for fifteen minutes. Arriving later than this may mean a shorter dining experience or a wait.

2. Deposits and Prepayment

Most tables do not require a deposit. For larger parties, weekend peak service, and private dining room bookings, we may ask for a deposit to secure the reservation. Any deposit required will be stated clearly to you at the time of booking.

3. Menu, Prices and Allergies

Our menu changes with the seasons and with what the market offers. The menu displayed on this website is illustrative and may not reflect what is available on the day you dine with us. Prices are quoted in Nigerian Naira and are subject to change without notice.

4. Conduct at the Restaurant

We reserve the right to refuse service or to ask a guest to leave where, in our reasonable judgement, their conduct is disruptive, unlawful, or threatening the comfort or safety of our staff or other guests. This includes harassment of any kind.

Our restaurant is a non-smoking environment. Smoking or vaping is permitted only in designated areas, where available.

5. Intellectual Property

The FLO Lagos name, logo, photography, written content, menu descriptions and the design of this website are our property or licensed to us. You may view this site for personal, non-commercial use. You may not reproduce, republish, resell or commercially exploit any part of it without our written permission.

6. Third-Party Links and Content

This website may link to or display content operated by third parties, including our social media accounts. We do not control that content and are not responsible for it. Links are provided for convenience and do not imply endorsement.

Photographic imagery on this site is used under licence. Any use of it outside the context of this website requires permission.

7. Limitation of Liability

To the fullest extent permitted by law, FLO Lagos and its staff are not liable for indirect or consequential loss arising from your use of this website or from any meal or service we provide, including loss of profit, lost data, or damage to personal property.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.

8. Changes to These Terms

We may update these Terms from time to time. The date shown at the top of this page reflects the most recent revision. Continuing to use the website after a change means you accept the revised terms.

9. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos, Nigeria have exclusive jurisdiction over any dispute arising from them.

10. Contact

Questions about these Terms can be sent to us using the details on this page, or by calling the restaurant directly. We would rather answer a question before you visit than resolve a dispute after.